Professor Seong taught communication basics, response etiquette and telephone service skills at Yeongju City Hall. The training also addressed handling dissatisfaction in different situations, supporting the capabilities of public-facing staff.
Professor Seong delivered service training for around 200 public-facing officials in Yeongju.
Faculty activity
ResearcherProfessor Seong
Activity date2013.06.21
Publication date2013.06.24